Manager of Infrastructure Engineering
| Company | JP Morgan Chase |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Formal training or certification on Cisco support concepts and 5+ years applied experience
- Minimum of 3 years of experience as a subject matter expert or manager in a network engineering team or network operations center
- Expertise in Cisco support and at least one other infrastructure technology
- Proficiency in data center troubleshooting including Cisco Nexus switches in large fabrics, F5 global and server load balancing, DNS, DHCP, IP address management, and Fortinet or Palo Alto firewall management
- Experience with automation tools like Ansible and Python
- Strong data analytics presentation skills identifying trends and areas of improvement
- Proficient in network management tools such as SevOne, ThousandEyes, Splunk, and SNMP
- Knowledge of risk and controls management, budget/financial management, and change management
- Superior communication skills for leading major incidents and engaging with clients, engineers, and vendors
- Ability to push our vendors to provide timely updates to us and avoiding future incidents
Responsibilities
- Lead and manage a team focused on incident response, while also dedicating time to continuous improvement in processes, runbooks, automation, monitoring, postmortems, and follow-ups
- Define and drive the completion of tasks, ensuring both personal and team accountability
- Delegate work effectively, track progress, and provide constructive feedback to enhance team performance
- Develop organizational goals, priorities, and service objectives in alignment with the overall GTI strategy
- Conduct talent evaluations and performance appraisals for team members
- Analyze, track, and manage incident management for daily operations
- Review and certify documentation, manage escalations, and advocate for the customer base during critical infrastructure or business issues
- Lead programs requiring technical and soft skills to drive agile delivery using Jira
- Directly and indirectly manage people, leading service calls related to incident, change, or problem management
- Drive improvements in network support systems, monitoring, automation, processes, documentation, runbooks, and training
- Mentor engineers at all levels, fostering skill growth to support multiple technologies
Preferred Qualifications
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No preferred qualifications provided.