Manager of Fraud Investigations – Customer Protection
| Company | Robinhood |
|---|---|
| Location | Westlake, TX, USA, Lake Mary, FL, USA, Denver, CO, USA |
| Salary | $96000 – $145000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree
- 5+ years working in fraud operations role
- 3+ years of direct supervision experience
- Experience scaling, broadening, and maturing teams
- Experience with financial services fraud typologies
- Demonstrable experience executing in the details and continuously improving processes
Responsibilities
- Oversight of the day to day production of the Customer Protection team composed of fraud analysts, investigators, and a lead.
- Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources.
- Close collaboration with other teams and departments to improve processes and manage escalations.
- Facilitate career paths and professional development of the analysts, investigators and leads under your supervision.
- Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools.
- Establish and monitor KPIs to drive success of the Customer Protection team
- Occasionally serve as fraud on-calls (rotation basis) including weekends/holidays
Preferred Qualifications
-
No preferred qualifications provided.