Manager of Customer Onboarding
| Company | AvidXchange |
|---|---|
| Location | Charlotte, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- A Bachelor’s degree in a related field or equivalent professional experience
- A minimum of 2 years of people management experience
- Prior experience implementing customers in a SaaS environment
- Passion for coaching and developing teammates using servant and situational leadership strategies
- A deep understanding of customer needs and the ability to translate them into achievable goals
- Demonstrates the ability to explain and gain alignment around the ‘why’ behind frequent changes and contending demands
- Ability to develop clear processes for tracking performance across products and projects, using data from multiple sources to improve team effectiveness and project outcomes
- Demonstrates excellent communication and collaboration skills when managing, informing, and influencing key stakeholders at all levels of the organization. Skilled at distilling complex information into clear, concise executive-level summaries to support informed decision-making.
Responsibilities
- Deliver strategic and hands-on guidance to an implementation team tasked with onboarding a broad range of customers with varying degrees of complexity, ensuring success and efficiency
- Leverage data from key performance metrics, customer feedback, and project milestones to develop actionable insights and compelling narratives that guide strategic decisions and optimize operational outcomes
- Track teammate performance against defined success metrics and provide actionable coaching in areas of improvement. Foster a culture of accountability and excellence by delivering constructive feedback across all levels to optimize project execution and team outcomes
- Apply strong problem-solving and critical thinking skills to support teammates in navigating complex projects and resolving customer escalations effectively
- Work closely with the Sales, Customer Success and other departments to enhance the end-to-end experience for all clients entering onboarding
- Socialize team wins and initiatives with cross-functional leadership and the company, showcasing our successes.
Preferred Qualifications
- A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown
- Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships
- Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.