Manager of Commercial Lines Implementation

Manager of Commercial Lines Implementation

Requirements

• Bachelor’s degree in Business Administration, Management or related field. Master’s degree a plus.
• Minimum 8 years of related experience or equivalent combination of education and experience.
• Deep functional knowledge of the insurance industry, emphasis on Commercial Lines.
• Must be able to coordinate a diverse and cross-functional project team consisting of business and IT personnel, outside vendors, etc.
• Ability to conduct business/financial analysis, planning, budgeting, project/program management as well as successfully leading high-profile initiatives.
• Strong leadership skills required.

Responsibilities

• Provides strategic and tactical direction to the team.
• Communicates Mission, Values, and other organization operating principles to direct and indirect reports.
• Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience.
• Ensures that the assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.
• Establishes and holds accountable to and adheres to hiring, onboarding, performance evaluation and professional development and coaching for the team.
• Acts as a resource for team members to answer questions and solve complex problems.
• Manages technology and other resources, workload, and customer request for operational resources.
• Ensures compliance with company policies and procedures, industry regulations and company best practices.
• Ensures data quality, adherence to LOB guidelines, profitability and other risk-related metrics for self and members of the team.
• Develops and evaluates project proposals and ROI feasibility.
• Collaborates with cross functional teams to translate business needs into prioritized features.
• Develops and manages the underwriting and operations portfolio backlog, utilizing a vigorous process of defining requirements and project specifications.
• Documents business and functional-level requirements.
• Defines underwriting and operational strategic goals through clear roadmaps, with key milestones and KPIs.
• Collaborates with Information Technology to manage project milestones, deliverables, risks, and issues.
• Collaborates with other departments to elucidate their milestones and deliverables, coordinating cross department dependencies between work.
• Establishes and utilizes consistent processes and procedures for effective project governance and performance measurement.
• Continuously grooms the underwriting and operational backlogs to align with company and LOB strategic goals.
• Identifies, analyzes and manages risks for underwriting and operational projects.
• Provides data-driven recommendations regarding resources required to successfully complete projects.
• Monitors projects on an ongoing basis, evaluating progress and quality.
• Manages issue resolution process for projects.
• Maximizes the value delivered by teams through continuous prioritization.
• Facilitates regular project meetings and follow up with team members as required to focus on underwriting or operational issues.
• Utilizes best practice vendor management methodology to evaluate potential vendors, and measure vendor performance.
• Communicates effectively with senior management, underwriting and IT personnel, through formal presentations and formal/informal written and verbal communication.
• Defines and manages the underwriting and operational business requirements.

Preferred Qualifications

• SAFe Agilist preferred.
• Knowledge of SAFe and/or PMP methodologies and standards is preferred.