Manager of Account Management
| Company | Arrow Electronics |
|---|---|
| Location | California, USA, Waterbury, CT, USA, Colorado, USA, Peabody, MA, USA |
| Salary | $101200 – $154000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Proven experience in account management, customer relationship management, and team leadership.
- Strong understanding of product offerings, subscription, and renewal licensing models.
- Excellent mentorship, coaching, and personnel development skills.
- Ability to analyze data and build strategies to enhance customer service and influence product development.
- Strong communication and collaboration skills with various departments.
- Ability to set team direction and priorities and drive performance.
Responsibilities
- Oversee the account management team to ensure positive customer experiences and revenue growth within accounts.
- Supervise renewals, relationship development, and upselling, leveraging solutions, services, and new offerings.
- Enhance team performance through mentorship, coaching, and personnel development plans.
- Monitor renewals and churn and utilize data to build or influence strategies to better serve the customer base.
- Drive the team to meet/exceed assigned renewal rate/retention and growth targets.
- Serve as an escalation point on customer inquiries and related issues.
- Foster a deep understanding of the customer’s needs and decision-making hierarchy.
- Collaborate with Customer Experience Leadership, Sales, Product, Marketing, Partnership, and technical teams.
- Set team direction and priorities; accountable for team performance.
Preferred Qualifications
- Typically requires 5 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.
- Minimum 2 years of team management experience.