Manager – Network Operations
| Company | ATCO |
|---|---|
| Location | Edmonton, AB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Post-secondary education in IT. Other relevant programs may be considered
- 10+ years of data and voice network industry experience
- 7-10 years of direct network implementation and operations experience including network strategy development and performance management of direct reports
- Experience operating in ITIL environment in adherence to ITIL processes
- Expertise with Cisco and Palo Alto firewalls, Juniper and Palo Alto SD WAN, Juniper MIST Wi-Fi and Cisco LAN switching technology and design would be an asset
- Experience is maintaining highly available voice and data networks with route diversity and redundant configurations
- Experience interacting with telecom providers including negotiation, contract & service management and escalations
- Experience with implementation and management of VOIP and Teams phone systems
- Experience with implementation and management of on-premise and cloud-based call center telephony systems
- Ability to maintain strategic perspective on issues and opportunities
- Knowledgeable of business/technology trends and industry maturity
- Experience working effectively across divisional lines in a complex, multi-site organization
- Very strong interpersonal skills with a proven ability to effectively and professionally communicate verbally and in writing
- Very strong influencing, negotiation and conflict resolution skills – able to convince and obtain commitment when dealing with business stakeholders and third-party suppliers
- Able to adapt verbal and written communication and presentation skills for all levels of the organization from technical audiences to the executive suite
- Proven ability to collaborate cross functionally at all levels of the organization to understand shared goals and objectives
- Strong leadership, decision making and problem-solving skills
- Knowledgeable of business/technology trends and industry maturity
- The ability to recognize technical and functional gaps and opportunities within the organization
- The ability to mentor and teach
Responsibilities
- Operational oversight and strategic leadership for the delivery of ATCO’s data and voice network solutions
- Oversight of Managed Network Services provider
- Ensure adequate network capacity is in place to serve client requirements
- Ensure full monitoring of all network systems
- Address concerns regarding operational or project risks and issues, including vendor concerns, escalating to Director, Infrastructure and Operations where required
- Oversight of patch management
- Participate and/or delegate Change Request reviews and approvals in Change Advisory Board (CAB) meetings
- Provide technical guidance and oversight for day-to-day operations and project work
- Stakeholder management with ATCO businesses and vendors
- Plan critical upgrades and life cycle work for applications in scope of OS and technical solution delivery
- Manage all suppliers ensuring appropriate support agreements are in place for all network systems
- Ensure that the team creates and maintains documentation of hardware and OS software architecture and support procedures, including regular patching
- Ensure documentation covers all aspects of delivery for network services
- Perform regular reviews of documentation for currency and completeness
- Support ATCO initiatives by representing Infrastructure and Operations where new or enhanced network solutions/projects are being considered
- Translate business requirements into technical needs and bring forward existing infrastructure services or proposed new services that best meets required solution outcomes
- Collaborate in the design of network solutions that meet operational or project requirements
- Maintain expertise in all relevant server operating system (OS) infrastructure technologies and provide oversight of hardware and software vendors in the OS and technical solutions delivery space
- Keep abreast of new and emerging on-premise and cloud technologies
- Maintain knowledge of vendor supplied and ATCO-developed infrastructure solutions
- Maintain expert technical infrastructure knowledge and understanding of interfacing systems and associated business areas supported
Preferred Qualifications
- Expertise with Cisco and Palo Alto firewalls, Juniper and Palo Alto SD WAN, Juniper MIST Wi-Fi and Cisco LAN switching technology and design would be an asset