Manager – Marketing & Client Experience

Previous marketing experience with an investment dealer
A conceptual thinker with an eye for detail, along with excellent written/verbal communication skills
Demonstrated project management skills, ideally in the digital marketing area
University degree or equivalent
Completion of CSC or IFIC
Above average ability with Microsoft Office tools.

Manage the ongoing, day-to-day support for website content and triage of ad-hoc issues.
Lead sales & marketing initiatives to increase user engagement and business development activities.
Manage the creation/update of forms to ensure forms are client-friendly, easy to understand and meet all regulatory/operational requirements.
Chair a working group that actively seeks to improve, consolidate or remove duplication of existing forms and reduce client errors in the forms completion.
Utilize data and insights from advisors & Client Care team to identify gaps, key issues and opportunities to improve client experience.
Provide ad-hoc marketing production support related to the various client communications and sales initiatives.
Consistently benchmark relatable competitors and make recommendations on how to enhance/improve the online client experience for investors.
Collaborate with key stakeholders for ongoing development of the digital client experience, including review of Business Requirement Documents and QA/UAT.