Manager – Maintenance Field Operations
| Company | Otis |
|---|---|
| Location | Milwaukee, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
- Experience working with a team of technicians is required
- Leadership experience is required
- Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
- Strong computer and technology skills, business acumen and a passion for customer service
- Travel is required within your territory, driver’s license as required for your territory
Responsibilities
- Ensure field employee safety and quality of service in your territory
- Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
- Ensure effective and efficient allocation of available resources such as manpower and materials
- Conduct field education training with field workforce
- Improve efficiencies, managing route schedules and callback rates
- Understand how to provide technical support to field staff, either self-provided or redirected to other experts
- Authorize repair orders and tracking completion
- Lead change toward better efficiency and communication
Preferred Qualifications
- Elevator industry experience is desired, but not required