Manager – Learning & Development Strategy
| Company | Hi Marley |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Proven ability to lead and develop a team.
- Ability to think strategically about learning and development and how it aligns with customer and business goals.
- Create effective and engaging learning experiences that meet the needs and expectations of a variety of customer and internal personas.
- Excellent collaboration skills, with the ability to work effectively with cross-functional teams without a step-by-step playbook.
- Strong communication and facilitation skills, with the ability to articulate decisions and advocate for user-centric solutions.
- Ability to dig in to understand the problems that need to be solved and then demonstrate a purposeful “let’s go” attitude to experiment and bring solutions to bear.
- Consistently brings the customer point of view based on quantitative and qualitative insights to drive higher levels of competence and performance in using the platform.
- 5 – 6 years of learning & development experience.
Responsibilities
- Identify the learning strategy for new and existing customers and define the execution approach to move from strategy to delivery.
- Define and evolve learning personas and associated learning paths.
- Translate topics into engaging, digestible, and scalable educational experiences in a variety of delivery formats for a range of learner personas and customer segments with a bias towards self-serve content.
- Apply adult learning theory to the design of engaging training experiences and the development of associated learning assets.
- Measure efficiency & effectiveness in advancing core success metrics.
- Adapt and evolve approach over time based on carrier and user needs & context.
- Work cross-functionally with SMEs and stakeholders to validate learning objectives, feature accuracy, and incorporate feedback.
- Maintain a deep understanding of the product and the capabilities that enable users to be successful in their jobs.
- Enable internal teams to be successful in their understanding of the product.
- Develop and lead the team to next level performance.
- Jump in where needed so our customers can be as successful as possible in driving business outcomes through the use of Hi Marley.
Preferred Qualifications
- Bonus if you also have practical change management experience in influencing behavior change and driving adoption.
- Bonus if you have worked in SaaS and insurance.