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Manager – Industrial Engineering – Workforce Management
| Company | CVS Health |
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| Location | Ohio, USA |
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| Salary | $54300 – $119340 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Minimum of 4 years of experience in industrial engineering, workforce management, or labor optimization, with at least 1-2 years in a leadership or managerial role.
- Experience with labor standards development.
- Communication and presentation skills, with the ability to present complex data to leadership.
- Proven ability to lead and develop teams, foster collaboration, and mentor senior analysts.
Responsibilities
- Lead and mentor a senior analyst, guiding them in solving complex technical problems, improving their analytical skills, and supporting their professional development.
- Act as a role model for a culture of excellence, collaboration, and innovation within the team.
- Collaborate with leadership to refine individual team roadmaps, ensuring alignment with broader organizational objectives.
- Provide strategic direction for the team, ensuring goals are met with efficiency and accuracy.
- Assist in data loads and labor standard changes for assigned workstations.
- Develop and validate labor standards for pharmacy workstations, ensuring accuracy, efficiency, and alignment with organizational goals.
- Conduct labor analysis to assess the impact of process changes and evolving operational workflows.
- Understand and forecast the implications of workload changes on labor requirements and productivity.
- Produce clear and compelling presentations to leadership, offering informed recommendations for improvements in labor allocation.
- Serve as a subject matter expert on pharmacy workstation operations, maintaining a deep understanding of workload implications and labor efficiency across the network.
- Oversee assigned pharmacy workstations ensuring labor standards, volumetrics, and budget calculations are aligned for optimal labor allocation.
- Develop quarterly and annual labor forecasts, ensuring resources are allocated effectively.
- Cultivate and maintain strong working relationships with internal and external stakeholders, including the broader WFM team, pharmacy workstation partners, and leadership.
- Work collaboratively to ensure alignment across teams and effective execution of initiatives.
Preferred Qualifications
- Experience with labor standards development, volumetric analysis, and budget forecasting.
- Expertise in workforce management systems, scheduling systems, and labor analytics.
- Experience in the pharmaceutical or retail industry, with a focus on pharmacy operations.
- Strong problem-solving skills and the ability to think critically in a fast-paced, evolving environment.
