Manager – IM Inforce Life and Disability Operations – Insurance
| Company | Guardian Life |
|---|---|
| Location | Pittsfield, MA, USA, Bethlehem, PA, USA |
| Salary | $84320 – $138522.5 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 5+ years of experience in a leadership role with responsibility for managing cross functional teams, insurance operations and policy administration.
- Excellent leadership and communication skills with the ability to influence at all levels.
- Proven track record in process improvement, project management, and driving results.
- Strong knowledge of life insurance products, systems, and regulatory requirements.
- Ability to identify patterns and trends and drive proactive and practical solutions.
- Strong proficiency in Outlook, Microsoft Word, and creating Excel spreadsheets and PowerPoint presentations.
- A BA/BS degree or equivalent industry experience is preferred.
Responsibilities
- Drive production with the consumer at the forefront of everything we do, ensuring that your teams consistently demonstrate genuine care and create meaningful moments that matter.
- Drive initiatives to improve efficiency, reduce costs and enhance customer satisfaction.
- Foster a culture of collaboration, accountability and continuous improvement.
- Oversee daily operations, ensuring timely and accurate processing of client/agency service requests.
- Implement and optimize workflows to enhance productivity and reduce errors.
- Develop and monitor key performance indicators (KPIs) to measure success and identify areas for improvement.
- Ensure all operations comply with regulatory requirements and company policies.
- Resolve escalated customer issues and develop strategies to prevent recurrence.
- Drive digital transformation initiatives to enhance operational efficiency and customer experience.
- Engage with business partners to understand the training needs, maintain an appropriate level of organizational literacy, and contribute to the success of Individual Markets strategic priorities.
- Partner with Workforce Planning to determine colleagues needed to support and maintain SLA’s.
- Work closely with CARE leaders to align training objectives with organizational goals.
- Work closely with our shared services partners (i.e. Quality Assurance, Workforce Planning, Learning & Development).
- Encourage a culture of learning within the team by sharing insights and best practices.
Preferred Qualifications
- A BA/BS degree or equivalent industry experience is preferred.