Manager – Field Training – Applebee’s

Manager – Field Training – Applebee’s

Requirements

• 3-5 years of restaurant and/or hospitality industry Operations and Training experience preferred.
• Proficient in Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
• Ability to effectively communicate with both written and spoken words (emails, video calls, newsletters, conversations, and public speaking).
• Full understanding of all phases of training development process and adult learning principles.
• Ability to effectively multi-task, managing multiple projects at different points in their life cycles.
• Comfortable and confident in having tough conversations.
• Demonstrated ability to effectively communicate and collaborate with business leaders at all levels.
• Analytical skills and attention to detail.
• A keen sense of urgency that is self-driven.
• A general understanding of restaurant profitability and P&L management.
• Able to maintain the declining balances of a budget or cost center.
• Proficient in planning and organizing – forward thinking to establish an efficient and appropriate course of action in a fast-paced environment.
• Ability to be flexible with change and help manage change.

Responsibilities

• Champions all levels of Applebee’s Onboarding, training, and ongoing development curriculum and ensure that Team Members and Manager are both compliant and growing in their roles.
• Conducts in-restaurant training & leads regional workshops in partnership with the Operations team.
• Establish requirements for Certified Training Restaurant Status; Semi-annual assessments of Certified Training Restaurants to validate continued excellence.
• Partner with field HR and Operations leaders on Manager In Training (MIT) selection, onboarding, and training of new MITs. Provides feedback to lead operator on MIT progress and performance.
• Conducts or follows up on all required certification training for the market or the brand.
• Maintains a roster of certified trainers in restaurants and supports bi-monthly meeting agendas with training teams.
• Supports the internal Learning Management System (LMS) including content creation and module review.
• Provides updates on training completion, compliance reporting, and checking for understanding with key audiences during restaurant visits.
• Facilitate train-the-trainer events for food and beverage rollouts or brand initiatives.
• Serves as the primary communicator between the restaurant support center and field operations.
• Integrate key brand initiatives into the NRO process, including testing new policies or procedures.
• Follow company policies, uphold professional standards, and perform all work in a manner respectful of others.

Preferred Qualifications

• 3-5 years of above restaurant leadership experience in an Operations or Training capacity.
• 3-5 years of content creation experience in the eLearning discipline, including adult learning principles, the ADDIE model, and proficiency in audio/visual/ module technology and authoring tools.