Manager – Field Comp Interaction Center

Manager – Field Comp Interaction Center

Requirements

• Bachelor’s degree or equivalent experience
• Broad understanding of field contracting/employment, compensation systems, recognition, and client assignment systems or ability to quickly learn
• Demonstrated ability to deal with confidential, controversial and sensitive interactions with financial advisors, field leaders, and corporate employees
• Excellent analytical, problem solving and decision-making skills
• Exceptional ability to facilitate and respond effectively and empathetically to customer inquiries
• Comfort in interpreting and applying general program guidelines
• Demonstrated ability to coach and mentor individuals as well as facilitating group-training sessions
• In-depth understanding of all aspects of Thrivent’s field revenue program or ability to quickly learn
• Solid understanding of Thrivent’s product portfolio, including non-proprietary products, or ability to quickly learn
• In-depth knowledge of Thrivent’s field distribution system, or ability to quickly learn
• Advanced Microsoft Excel knowledge
• Exceptional organizational skills to schedule meetings, trainings, etc.

Responsibilities

• Recruits, develops, and sustains a high-performing empathetic team while promoting a culture of shared accountability, operational excellence, high-quality service, and partnership across the organization
• Leads a team of service professionals who will compassionately and diplomatically serve as the primary source of contact with financial advisors and field leaders on compensation, recognition, team structure, and relationship management questions and requests. Continually monitors effectiveness of service model and improves as needed
• Ensures adherence to state and federal compensation regulations and Thrivent policies
• Influences compensation policies and procedures and department strategic direction through service on the Field Compensation Leadership Team
• Effectively researches and problem-solves issues and concerns raised by financial advisors and field leaders
• Partners with all levels of field leadership to resolve individual financial advisor compensation and credit issues. Manages all service contacts in a prompt, efficient manner, giving accurate, thorough and detailed responses
• Develops and maintain spreadsheets, macros, and other tools used by the team ensure highly effective and efficient services are provided to the field
• Provides leadership, insight, and support to key departmental and corporate cross-functional projects
• Models Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

Preferred Qualifications

• Three or more years of experience managing staff directly or in project management role