Manager – Drug & Occupational Health
| Company | Ministry Brands |
|---|---|
| Location | Tampa, FL, USA, Tulsa, OK, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of related experience
- Bachelor of Science degree or 2+ years related experience and/or training; or an equivalent combination of education and experience
- Excellent verbal and written communication, organization and follow up skills
- Excellent decision-making ability
- Excellent relationship building skills and ability to work both individually and as a member of a team
- Self-motivated and goal-oriented
- Proven ability to handle multiple tasks with minimal supervision
- Ability to work effectively within a fast-paced, deadline-driven environment
- Ability to handle conflict in a professional and efficient manner
- Must be a team player; take ownership; and sustain optimism while focusing on the customer
- Looks for way to improve and promote quality; demonstrates accuracy and thoroughness
Responsibilities
- Manage a team of Background Screening Specialists responsible for verifying drug and occupational health records
- Provide coaching and feedback in regular one on ones with Associates
- Assess, propose, enhance, implement/process and analyze KPIs needed to optimize team performance and client experiences
- Evaluate team activities against KPI’s
- Manages critical customer issues and expectations
- Guides team to accomplish goals that are set
- Estimates headcount and assigns work to meet these needs
- Participates in performance management and evaluations of team members
- Participates in hiring of team members
- Identifies gaps in Drug Testing & Occupational Health processes and service quality skills and recommends solutions to improve client experience and team performance
- Participates as a member of Operations management team, collaborating with other managers and leaders to communicate status, solve issues affecting more than one department and implement solutions needing cross-functional involvement to attain joint objectives
- Manages vendor relationships by developing partnerships, resolving issues, monitoring performance, and driving continuous improvement
- Collaborates with Sales and Relationship Management teams to develop product recommendations, optimize pricing strategies, and support client-focused solutions
- Maintain and develop culture, norms, and a high-performance environment
- Ensure proper setup of Company and client drug testing accounts and monitor test results
Preferred Qualifications
- Previous management experience preferred