Manager Document Administration

Manager Document Administration

Requirements

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6-8 years’ experience in Document Administration in Mortgage Servicing or similar field.
• Intermediate to advanced knowledge of all Document Administration functions.
• General management skills.
• Strong project management capability.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Self-directed and comfortable working with ambiguity and uncertainty.
• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills – written & verbal.
• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Ability to maintain a consistent teamwork mentality.
• Ability to learn and execute multiple job functions.
• Advanced knowledge of MS Office: Word, Excel & Outlook Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.
• Superior written and verbal communication and follow up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.

Responsibilities

• Oversees the daily operations of multiple Document Administration functions to ensure compliance with all company, state, and federal guidelines.
• Develops and implements all departmental processes and procedures to maximize resources and minimize expenditures.
• Coordinates, compiles, and analyzes data for distribution and presentation to associated departments and Executive Leadership.
• Will manage one or more of the following functions: Lien Release, Archive, Chattel, QA, Document Drafting, Chain of Title/Assignments, Note Validation, File Room, Vault, Land Transaction, Partial Release, Subordinations, Assumptions, CEMA/COOP Refinance Files, Collateral Ordering, Transaction Management, Pool Certification, Side Letters, POAs, Document Execution/Recording, Print & Ship.
• Supports the Document Administration Director in the development of unit Business Plans and Budgets to meet Company-forecasted future-growth requirements.
• Prepares and manages meetings/presentations with internal departments, external clients, and governmental regulators.
• Directly responsible for the management of all Document Administration vendors, including SOWs, monthly invoicing (generation of entries to GL, reconciliation, and expense recovery).
• Creates and maintains job descriptions.
• Develops and implements performance metrics, work standards and departmental KPIs.
• Drafts and publishes formal guidelines and procedures.
• Evaluates job performance and, as necessary, administers disciplinary action.
• Provides training and develops career paths for all direct reports.
• Performs periodic Performance Reviews.
• Develops and tracks employee incentive plans for monthly performance.
• Acts as the key contact with other departments and divisions within the Company.
• Undertakes Special Projects related to departmental activities.
• Perform other duties as assigned by management.

Preferred Qualifications

• Entry level SQL skills preferred.