Manager Data Mapping

Manager Data Mapping

Requirements

• Bachelor’s degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc.
• 6-8 years’ experience in the field.
• 2+ years’ prior supervisory experience.

Responsibilities

• Contribute to and supervise the Data Mapping team within Loan Transfers.
• Ensure all loan transfer data mapping is completed according to existing processes and procedures.
• Maintain all SLA’s within the transfer timeline while aiming for zero defects within the transfer.
• Act as the accountable party for all data mapping from start to finish.
• Maintain stated performance level for all assigned transfer mapping and validation.
• SME and business owner for the Servicing Director Import Tool (SDI) leading the changes and direction it needs to go.
• Maintain and improve processes within the groups to ensure maximum efficiency of the staff and other company resources.
• Lead a team of 5-10 Mapping Analysts and 1-2 Supervisors to accurately and timely load all portfolios to test and production.
• Train all incoming Mapping Analysts.
• Develop with management, validation routines for all Mapping Analyst.
• Maintain and update exceptions to improve quality downstream.
• Maintain and update exceptions regarding transfer errors and work with the Portfolio Management and Deal Management groups to improve processes and eliminate transfer errors.
• Work in tandem with Deal Management to set the schedule for the Mapping and Activation to achieve overall transfer SLAs.
• Act as the owner for all assigned incoming servicing transfers related to mapping.
• Create, manage, and deliver reporting to senior management of the timeliness and accuracy of the group.
• Manage all mappings according to the schedule set forth by the Deal Management team.
• Ensure all timelines are adhered to meeting borrower compliance timelines.
• Collaborate with individual business units to view additional data that could be loaded in efforts to prevent manual efforts.
• Run automated review checks for all transfers at prelim and final for all assigned transfers.
• Responsible for each assigned transfer meeting the established mapping SLAs.
• Balance all transfers from loan set-up prior to activation using the designed process and form.
• Perform personnel managerial duties such as goal setting and tracking, performance monitoring and coaching, ensuring associate engagement, and other typical managerial duties.

Preferred Qualifications

• Certain after hours/weekend work may be necessary for projects or high business volume situations.
• After hours/ weekend email monitoring to ensure internal, client and homeowner satisfaction with transfers.
• Up to 10% travel to other company locations for projects, training, etc.