Manager – Data & Intelligence
| Company | Strata Decision Technology |
|---|---|
| Location | Chicago, IL, USA, St. Louis, MO, USA |
| Salary | $100000 – $135000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 6+ years of operational leadership in a consulting environment; preferably in healthcare and/or technology implementation
- Demonstrated competency in designing and improving processes, scaling software + services offerings, and/or managing consulting teams
- Strong analytical and quantitative problem-solving skills, with the ability to effectively communicate complex ideas and concepts effectively
- Ability to make real-time autonomous decisions when conditions change, based on understanding of the context, business objectives, and customer needs
- Servant-leader mindset with the ability to manage multiple resources across multiple locations who are working on complex projects simultaneously
- Embody a player-coach mentality, leading and developing a high-performing team while actively contributing to and owning key projects to drive efficiency and results.
Responsibilities
- Lead the team responsible for implementation and optimization of the Market Solutions modules; responsibilities of the team include configuring the user requirements, validating functionality, developing complex reports related to hospital and professional claims data, building reports, developing workflows, and testing key features of the software.
- Apply expert knowledge of implementation and large project processes, providing strategic direction, making decisions, and solving complex problems to move the business forward.
- Lead the Market Solutions function to ensure we deliver a consistently high quality, high touch customer experience, focused on: Quality of the implementation focus on delivering on time/on budget; Managing customer escalations and acting on feedback.
- Provide an outstanding place for the team to work and build their career; Feedback and coaching to learn, improve and advance their career; Manage and mentor team to support ongoing growth of the team, specifically strong consulting, analytics, and customer management skills in partnership with team development resources.
- Working with Customer Service Operations, manage operations within the Market Solutions team to enable Strata to achieve business objectives; Work to schedule and match staffing with customer projects; Monitor team capacity to achieve billable targets, while managing workloads; Partner with various teams across the organization, including Product Management, Sales, and Operations, serving as a subject matter expert on a variety of service delivery processes (RFPs, project scoping, product feedback, project scheduling, resource management, etc.).
- Independently handle customer escalations, including but not limited to leading calls for escalation issues, define/develop action plans, de-escalate to avoid need for senior management intervention, etc.
Preferred Qualifications
- Understanding of healthcare billing, finance, functions that drive strategic financial improvement and growth processes
- Fluency with both healthcare clinical, claims, and remit data