Manager Data Center

Manager Data Center

Requirements

• 5+ years of people management experience
• 8+ years’ experience performing end-to-end service delivery responsibilities in Client or Network Services
• 6+ years’ experience supporting large events and venues
• Demonstrated experience leading professional IT support operations based on industry best practices
• Proven experience leading projects focused on designing and/or implementing new or significantly enhanced IT services
• Must have extensive knowledge of structured cable system designs and implementations
• Highly organized and detail oriented with exceptional leadership and customer service skills
• Hands on technical experience with layer 1 installation
• Familiarity with video surveillance and physical security access control technologies
• Familiarity with routing and switching technologies within large enterprise networks; specifically, Cisco routers and Cisco routing platforms
• Able to manage time effectively, independently, and produce work on schedule. Need to prioritize and manage across multiple, often time-sensitive initiatives.
• Strong verbal and written communication skills, with an ability to create business correspondences
• Strong interpersonal skills, and the ability to communicate clearly with customers, staff, senior management, vendors and contractors
• Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations and issues
• Proven ability to conceptualize and execute deadline-driven projects, with strong bias for action and ability to prioritize multiple, competing priorities.
• Adept at applying process management and continuous improvement tools and techniques.

Responsibilities

• Design data centers to support MSGE venues and facilities; environmental and power specifications, cabling, racking, and patching must adhere to industry standard
• Maintain data center and NY COLO wire maps and rack elevation diagrams; ensure documentation remains current
• Maintain data center power and environmental architecture functionality and ensure it is in line with industry standard
• Monitor NY COLO monthly spend to ensure that unnecessary circuits and cross connects are terminated
• Supervise and certify all layer 1 cable installation and patching within the venues and facilities and colocation facility in support of corporate requirements and venue operations
• Support all carrier circuit installs including scheduling site surveys, carrier equipment installs, and circuit testing/turnup
• Work with the Security, Network Operations, and Server/Storage Engineering to integrate surveillance video and physical security access control infrastructure into MSGE venue and facility tech stack
• Escalate incidents to Sphere Security Technology Systems and to third part threat management vendors Plugout and eConnect to as required
• Communicate with customers and IT staff on outstanding requests to ensure timely completion of tickets and leverage all required support groups to resolve support issues.
• Provide L2+ support (incident resolution, root cause analysis, able to model and replicate identified issues, executing associated fix action); participate in MSG incident management calls as required.
• Collaborate with peers to create a working environment that ensures success at all levels within the department
• Supervision of 204 Direct Reports

Preferred Qualifications

• Ability to work under stress when confronted with emergency, critical or unusual customer situations and issues
• Ability to conceptualize and execute deadline-driven projects, with strong bias for action and ability to prioritize multiple, competing priorities.