Manager – Customer Partner
| Company | R1 RCM |
|---|---|
| Location | Evansville, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- At least 5+ years of Operational experience with at least 3 years in Revenue Cycle and 2+ years of management experience.
- Proficient in PowerPoint and Excel with presentation.
- Strong interpersonal and communication skills in a client facing role.
- Excellent reporting and data analysis skills.
Responsibilities
- Responsible for assisting the day-to-day leadership and management of full-scale end-to-end revenue cycle engagement.
- Act as a key part of the process to build out the customer partner team at the client.
- Assist in the relationship management of key client counterparts including continued communication of revenue cycle performance.
- Support internal efforts to improve KLAS and NPS scores and related activities.
- Partner with Service Delivery to deliver to client executives highlighting pertinent updates relating to client needs.
- Contribute to R1 strategy development as customer expert sharing best practices, optimizing performance, and leading the transformation.
- Proactively communicate metric performance and the detailed drivers/risks/barriers behind the data to help drive action plans creation.
- Act as a change agent to help establish common goals and create alliances across hospital organization to optimize success.
- Proactive identification of projects that will improve operational performance metrics.
- Work hand in hand with internal R1 service delivery and operational teams to align operational objectives, understand current performance levels, and identify and develop remediation plans for any risks identified.
- Partner with R1 functional leaders on decisions regarding daily operations within assigned hospital(s).
- Focus on development, performance, and growth of the Revenue Cycle Team.
Preferred Qualifications
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No preferred qualifications provided.