Manager – Customer Onboarding
| Company | CompanyCam |
|---|---|
| Location | Lincoln, NE, USA, Omaha, NE, USA |
| Salary | $65000 – $75000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of previous experience working in a customer-facing role, ideally in a SaaS environment.
- 1+ years of leadership experience, preferably managing or supervising a team in a SaaS environment.
- A customer-focused mindset with a passion for providing an amazing customer experience and driving customer success.
- Excellent communication and relationship-building skills, with the ability to develop high performing teams.
- Data-driven mindset, with experience leveraging CRM and sales analytics to drive performance.
- A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
- A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Responsibilities
- Lead and mentor a team of Customer Onboarding Managers, supporting their growth and professional development through regular coaching, one-on-ones, and quarterly conversations.
- Set and align goals that drive performance, ensuring the team is consistently meeting business objectives and goals.
- Design and implement scalable onboarding strategies to improve customer adoption and retention.
- Drive collaboration across departments, working closely with Customer Success leadership and other stakeholders to ensure a seamless customer journey.
- Champion a customer-first mindset, maximizing customer value during onboarding.
Preferred Qualifications
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No preferred qualifications provided.