Manager – Customer Marketing & Advocacy

3-5 years of experience in online reputation management, customer marketing, or a related field
Experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.)
Excellent communicator with strong writing and interpersonal skills
Data-driven and able to report on trends, customer sentiment, and performance metrics

Drive initiatives to collect and publish testimonials across key platforms (e.g., G2, Capterra)
Create tiered programs (e.g., referral, beta testers, ambassador networks) to mobilize champions
Work with content team to highlight customer achievements and moments of delight
Lead case study creation in partnership with Sales and CS (both written and video)
Develop onboarding comms, checklists, and email journeys to align customer expectations
Collaborate with CS/Implementation teams to prepare customers for key milestones
Implement engagement programs using emails, webinars, and in-app messaging to drive usage
Gather feedback from early lifecycle stages and iterate on process with key stakeholders
Drive customer participation in BuildOps-hosted events, panels, and webinars
Coordinate logistics and planning efforts for Forge, BuildOps’ annual customer conference
Collaborate with cross-functional teams to support customer outreach, invitations, and follow-ups
Assist in developing conference content featuring customer success stories and product education
Support on-site logistics, customer experience coordination, and post-event engagement strategies