Manager – Customer Education

Experience as a people manager, supporting direct reports in their career development.
Experience in curriculum development, training, and delivery.
Passion for leading in-person and virtual programs.
Outstanding time management skills, with ability to handle multiple management tasks and writing assignments simultaneously.
Strong interdepartmental communication and relationship-building skills.
Thrives in a fast-paced environment; can quickly adapt to new technologies and frequent shifts in priorities.
Experience defining, measuring, and being accountable for key metrics and performance indicators around the effectiveness of educational resources.
Ability to break down complex topics and large amounts of information into logical sequences then meld it into high quality learning.
Strong written and verbal communication skills (able to adapt approach by audience).

Lead a team of education managers who develop on-demand and live learning for Pendo’s users and admins (currently two, but soon to be three, people in Raleigh).
Build and maintain the roadmap for education development, aligned to product releases and customer success goals.
Work with the team to build and refine processes and select learning development tools that increase efficiency and improve quality.
Continually evolve education programs to meet customer needs and Pendo’s business goals.
Own and maintain education in an area of the product and/or for a segment of customers (e.g., create on-demand video content, deliver live learning, develop in-app guides, etc).
Leverage data-based insights to improve content, address quality issues, and meet accessibility needs.
Build and maintain strong partnerships across the company and ensure visibility into the learning experience roadmap, team priorities, deliverables and impact.
Manage key performance indicators to track progress against key metrics and goals.
Hire, onboard, and develop new team members.

First-hand experience using Pendo products and developing educational training programs to achieve customer objectives.
Project management skills, with particular strength in being proactive, setting expectations, executing and resolving issues.
Experience with LMSs (e.g., Skilljar, Docebo, Thought Industries, etc).
Fluency using course creation tools (e.g., Rise, Adobe Creative Suite, Mentimeter, etc).
Able to use visual design skills to tell a story and illustrate a concept or process.
Knowledge of SCORM standards.