Manager – Crew and Guest Travel Management – Disney Cruise Line

Manager – Crew and Guest Travel Management – Disney Cruise Line

Requirements

• 5+ years of strategic and operational leadership with experience managing cross-functional teams, and a strong background in strategic planning and cost containment, ideally within the cruise, travel, hospitality, or airline industries.
• In-depth knowledge of air, airline, hotel, crew, and travel-related processes and policies.
• Strong understanding of revenue and yield management, global logistics, pricing strategies, and forecasting.
• Proficient in cruise and air reservation systems, including Seaware, Amadeus, and Workflow.
• Demonstrated experience leading technology projects, including requirements gathering, user testing, and product deployment.
• Advanced analytical and problem-solving skills, with the ability to think strategically and manage multiple high-priority projects in a fast-paced environment with minimal supervision.
• Exceptional communication and facilitation skills, with the ability to influence and collaborate effectively across all organizational levels, including those without direct authority.
• Highly organized with excellent interpersonal skills, strong attention to detail, and a commitment to accuracy.
• Advanced proficiency in Microsoft Office Suite, particularly Microsoft Excel (including complex functions and data analysis tools).

Responsibilities

• Provide direct leadership to 9+ salaried Cast Members and indirect oversight of a 30+ member operational team.
• Drive strategic planning and revenue optimization for Disney Cruise Line’s guest air and hotel portfolio.
• Lead cost containment initiatives for crew air and hotel operations, ensuring budget efficiency without compromising service quality.
• Collaborate cross-functionally with internal stakeholders and external vendors to develop and execute impactful business strategies.
• Oversee 24/7 global travel operations, including rapid response to urgent issues and escalations across nights, weekends, and holidays.
• Manage end-to-end technology initiatives, including enhancements to Seaware, Seaware Direct, Amadeus Management Center, Context Search, and Workflow/Crew Management Systems.
• Deliver regular financial performance reports and strategic insights to Sr. and Executive leadership.

Preferred Qualifications

• 8+ years of advanced experience in strategic leadership within the cruise, travel, hospitality, or airline industries, with a proven experience leading salaried direct reports and optimizing global operations.
• Familiarity with Disney Cruise Line policies, operations, and organizational structure.
• Expertise in financial forecasting, pricing strategies, and managing complex travel logistics for both crew and guest operations.
• Extensive experience with advanced travel management systems (Seaware, Amadeus, Workflow/Crew Management) and leading technology projects with a focus on system improvements from initial concept to final deployment.
• Strong communication, collaboration, and influence skills, with a proven ability to manage urgent escalations and lead cross-functional teams through complex global operations.