Manager – Community & Social

6+ years of social media management and 2+ years of leadership experience
Strong communication, analytical, and problem solving skills
Passion for creating and executing on strategy
An efficient manager of self, others, ideas, and projects
Must have a university degree, or college diploma, in a relevant field such as marketing, business, public relations, communications, and/or have equivalent work experience

Develop and execute the foundations of the community management program
Establish touch points and processes for vetting, troubleshooting, and ongoing content management
Oversee and provide strategic counsel for day-to-day community management output including: content calendar creation, reporting, community building engagement, KPIs etc.
Work with Community Managers to continually improve and elevate the quality of content and deliverables
Partner with cross-functional teams to align cohesive strategies across units and ensure the Community Management team has the tools needed for success
Understand marketing initiatives, strategic positioning, and target audience
Lead creative presentations of approved work to clients/ team members when required
Stay on top of all trends, competitive work, and maintain best practices
Support and act as back-up for key community management programs where/when needed
Lead our Social Newsroom for the department and others to ensure consistent flow of creative ideas are continually shared across the organization in a timely and effective manner to build on new campaign ideas and elevate creative thinking across teams
Mentor Community Management team on identifying culturally relevant moments for the brands they work on and ideate with the creative team for execution

No preferred qualifications provided.