Manager – Commercial Account Manager
| Company | Ramp |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $183400 – $252175 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Minimum of 2 years of quota-carrying sales or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals
- Minimum of 5 years of experience building and leading sales or customer success teams with a proven track record of exceeding goal
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
- A passion and excitement for hiring, with a thoughtful approach to team planning and development
- Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
- Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
- Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
- Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Responsibilities
- Set and maintain a high-performing culture and morale by managing a group of exceptional 6-8 Commercial Account Managers to drive efficient onboarding for new Ramp customers and manage ongoing customer relationships to expand revenue and product adoption
- Hire and train new Commercial Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays)
- Oversee the daily activities and quota performance management of individual CAMs to ensure the team exceeds onboarding activation and expansion revenue goals while maintaining strong CSAT
- Develop and execute career development and leadership plans for direct reports, inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions
- Identify best practices and help build a library of playbook resources for the Commercial Account Management team
- Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team
- Report on team performance and forecast to senior leadership
- Improve team output and efficiency over time by optimizing systems and processes
- Represent the post-sales team cross-functionally with leaders of other departments
Preferred Qualifications
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
- Experience at a high-growth startup