Manager – Client Solutions
| Company | Pacific Life |
|---|---|
| Location | Newport Beach, CA, USA, Chicago, IL, USA, Omaha, NE, USA, Chattanooga, TN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years’ experience in the workforce or voluntary benefits industry
- Experience as a people leader
- Experience implementing workforce benefits platforms at the enterprise level
- Experience leading people in a fast-paced environment
- Understanding of technology ecosystems specifically within the FinTech industry
- Ability to present to all levels with both internal and external stakeholders
- Effective written and oral communication
- Strong attention to detail
- Demonstrated time management and organizational skills
- College degree or equivalent experience preferred
- Intermediate skills with MS office applications
Responsibilities
- Lead a team of Client Solutions professionals to deliver best in class enrollment technology solutions
- Owns operational components of enrollment technology from case level implementation through ongoing file and data exchange operations
- Demonstrate a strong balance between supporting our aggressive sales goals, and also scaling our operation for profitable growth
- Deeply understand and serve as an expert on Pacific Life’s benefits technology offering
- Create and implement processes that drive better turn-around times and higher quality data exchange
- Work with IT delivery team on tickets and defect resolution
- Lead team to deliver on partner and case level enrollment KPIs
- Effectively diagnose and resolve client-level technology issues with a sense of urgency and excellence
- Provide feedback to and work with Partner Solutions team to enhance partner level connectivity
- Serve as POC for client level escalations and partner with the sales team
- Present Pacific Life’s benefits technology solutions to customers, brokers, and other internal/external audiences
- Coach and develop team members to drive performance towards KPIs and stated team and department goals
- Collaborate with internal stakeholders to understand data challenges that flow from benefits technology partners and works to resolve them
- Understand regulatory and compliance landscape related to enrollment and group benefits
- Work within departmental controls for all aspects of the role
- Effectively onboards new technology partners that align with our vision and strategy
Preferred Qualifications
- Experience with industry-leading Enrollment Technology providers
- A track record of process improvement initiatives within EDI, API, or other enrollment technology solutions