Manager – Client Services – Fleet Services
| Company | Cox |
|---|---|
| Location | Somerset County, NJ, USA, New York, NY, USA |
| Salary | $82800 – $124200 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement
- At least 1 year in a management or leadership role
- Valid driver’s license is required
Responsibilities
- Lead and provide directions for the scheduling team to optimize work volumes and staffing levels
- Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market
- Responsible for client retention and expansion, driving a continuous revenue stream
- Acts as a manager-level escalation point for complex customer issues
- Make decisions and manage accounts to ensure measurable results from the product
- Implement a robust performance management process aligned with organizational expectations
- Utilize tools for goal accomplishment
- Build and maintain client relationships and ensure exceptional customer experience
- Evaluate growth opportunities by client needs and market trends
- Work effectively with the national and regional Sales teams
- Responsible for annual sales targets and customer churn metrics
- Partner and communicate consistently with Field Operations
- Provide leadership and direction to the scheduling team
- Monitor client, market, and competitor activity and provide feedback
- Identify and work with ‘at risk’ clients
- Attend customer meetings as a Cox management representative
- Strategically lead and maintain transparent communication
- Collaborate with other departments, physical sites, and leadership
- Visibly demonstrate safety commitment
- Perform any other duties assigned
Preferred Qualifications
- Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
- Experience in the fleet or automobile industry preferred
- Proven track record of successfully building relationships, consulting, and selling value-added service solutions
- Adaptable, results-oriented, and proven ability to meet and exceed sales targets
- Skilled in effective negotiation techniques with strong verbal and written communication skills required
- Ability to foster productive and professional internal and external business relationships required
- Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills