Manager – Client Services

Company	NTG
Location	Hickory, NC, USA, South Carolina, USA, Georgia, USA, Virginia, USA, North Carolina, USA, Atlanta, GA, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Senior

Bachelor’s Degree in Business Administration, Logistics, or a similar field.
5+ years of experience in client services or account management, ideally in the logistics/transportation industry.
2+ years of experience leading or managing a team.
Strong technical skills, specifically with Microsoft Suite, Transportation Management Systems, Salesforce.com, and Reporting/BI Tools.
Excellent organizational skills with the ability to manage multiple projects and deadlines.
Strong communication skills, both written and oral, with the ability to present effectively to various stakeholders.
Proven ability to manage and resolve client concerns with a focus on maintaining positive relationships.
A proactive mindset, eager to accept new challenges and continually improve processes.

Manage the Account Services Team: Oversee and support a team of Account Managers responsible for client relationships and service delivery, ensuring high levels of customer satisfaction, retention, and growth.
Client Relationship Management: Foster relationships with clients to ensure their needs are being met, manage escalations, and ensure that services are delivered per client expectations.
Team Development and Engagement: Support the growth and development of the team by providing coaching, feedback, and guidance. Ensure individual development plans and succession planning are in place.
Client Retention and Growth: Implement strategies that focus on both retaining existing clients and expanding their scope of business with the company.
Cross-Department Collaboration: Work closely with cross-functional teams (e.g., Sales, Operations, and Product Management) to ensure a seamless client experience and meet the organization’s goals and objectives.
Budget and Performance Management: Monitor and manage performance against key metrics, such as client retention, service quality, and cost to serve. Ensure alignment with annual operating budgets.
Continuous Improvement: Develop and implement processes and best practices that improve the efficiency of client service operations. Lead continuous improvement initiatives to enhance service delivery.

No preferred qualifications provided.