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Manager – Claims Processing
| Company | Carrot Fertility |
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| Location | Des Moines, IA, USA |
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| Salary | $100000 – $130000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree
- 3-5 years of experience in healthcare, insurance, or related SAAS technology leading a high-growth team dedicated to service
- Ability to work independently with little management or direction on routine duties or projects, minimal general instruction on new assignments
- Requires extensive customer service experience, people management, and organizational skills
- Proven experience growing and scaling a large global team to offer omnichannel, multi-language, and multi-country support
- Passion, experience, and/or genuine interest in the family-forming space
- Established track record of exceeding targets, KPI’s, and Service Level Agreements (SLAs)
- Proven performance management and development skills
- Demonstrated ability to build consensus, establish trust, communicate effectively and foster culture change within the company/team
- Demonstrated ability to implement process enhancements and efficiencies including performance
- Demonstrated business acumen, customer awareness, and ability to create value
- Outstanding communication skills, both oral and written, ability to manage multiple business areas and people
- Interacts with peers and associates on business and technical issues
- Ability to oversee direct functions, delegate work, and effectively negotiate issues with leadership
- Prior exposure to high-growth, fast-paced work environments
Responsibilities
- Oversee the day-to-day claims processing operations and member communications, working closely with the other managers and leadership
- Manage schedules and duties of all Claims Processors related to business needs from a holistic view
- Hire and develop high-performing Claims Processors and Senior Claims Processors to provide world-class member service in multiple support channels
- Work closely with the Director of Payments to evaluate, test, and implement departmental and operational improvements
- Drive operational excellence by monitoring and holding team members accountable to KPIs and individual metrics
Preferred Qualifications
- Extensive knowledge of insurance regulations and industry best practices
- Proficiency and comfort using business tools (e.g., Jira, Confluence, Zendesk, Airtable, G-Suite)
