Manager – Business Process Improvement

Manager – Business Process Improvement

Requirements

• Knowledge of company’s working structure, policies, mission, and strategies.
• Project management methodology.
• Process improvement analysis and business process management.
• Principles of finance and securities industry operations.
• Financial markets and products.
• Performance management.
• Analyzing business processes and identifying process improvement opportunities.
• Developing complex business cases.
• Developing and implementing process improvement methodology.
• Implementing processes and procedures for efficient and timely work flow.
• Preparing management reports.
• Promoting effective coordination between work groups.
• Translating broad concepts into specific actions and related success metrics.
• Operating standard office equipment and using required software applications.
• Leading, coaching, mentoring, and training others.
• Providing strategic vision and translating strategy and vision into actions and related success measures.
• Thriving under pressure and adapting to conflict situations.
• Partnering with other functional areas to accomplish objectives.
• Facilitating meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Incorporating needs, wants and goals from different business unit perspectives into operational processes.
• Reading, interpreting, analyzing and applying information from job-related publications.
• Inciting enthusiasm and influencing, motivating and persuading others to achieve desired outcomes.
• Interpreting and applying policies and identifying and recommending changes, as appropriate.
• Prioritizing and managing multiple projects and priorities in a fast-paced, dynamically changing environment.
• Communicating effectively, both orally and in writing.
• Working independently as well as collaboratively within a team environment.
• Leading others in handling change and stressful situations and providing a high level of customer service in a calm and professional manner.
• Establishing and maintaining effective working relationships at all levels of the organization.
• Maintaining currency in process improvement techniques, methodologies, and practice.

Responsibilities

• Leads, coaches, mentors, and trains others in using established process improvement methodology.
• Consults with management and other process owners, including branches, to identify and define process improvement opportunities.
• Develops and presents business cases to senior management sponsors.
• Ensures policies, procedures, and regulatory requirements are considered in process reviews.
• Drives process improvements, including identifying causes of process inefficiencies, designing process re-engineering solutions, and developing business and technical requirements.
• Works with product managers and information technology groups to create system requirements that will facilitate processes; moves projects through to implementation.
• Maintains regular contact with internal customers to identify, research, and resolve issues.
• Ensures effective coordination occurs between assigned functional area(s) and other areas.
• Prepares and delivers written and oral presentations to senior management, including periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Preferred Qualifications

No preferred qualifications provided.