Manager – Account Management

Manager – Account Management

Requirements

• 7+ years of Sales/Account Management leadership experience, with a proven record of meeting or exceeding lead generation and sales metrics.
• Exceptional leadership communication skills, with the ability to independently drive growth strategies
• Proven track record of successful management of account management or sales teams
• Demonstrated global focus and experience in building relationships internationally.
• Capability to discuss technical and application-based concepts with potential customers, adapting to varied industry contexts.
• Experience with negotiating diverse customer accounts, from SMB to enterprise
• Ability to develop strategic plans and optimize processes for long-term scalability
• Empathy for customers combined with a passion for revenue growth
• Background in additive technology or digital manufacturing solutions is strongly preferred.
• Willingness to travel up to 50%

Responsibilities

• Lead and manage a team of Account Managers responsible for growing Carbon’s installation base across production partners and brands
• Develop and execute proactive customer retention and expansion strategies
• Analyze customer experience and health metrics, identifying key indicators and trends
• Influence leadership, peers and the team on marketplace dynamics and successful growth strategies
• Contribute to the development of new product and service offerings based on customer needs
• Maximize the effectiveness of Account Management tools and resources
• Act as an escalation point for complex negotiations, optimizing deal structures
• Represent Carbon at trade shows and conferences to network and generate leads and build relationships with customers
• Promote a positive culture aligned with Carbon’s core values

Preferred Qualifications

• Background in additive technology or digital manufacturing solutions is strongly preferred.