Maintenance Dispatch Supervisor – Real Estate

Maintenance Dispatch Supervisor – Real Estate

Requirements

• Bachelor’s degree in relevant field is preferred
• 3+ years’ experience in single family maintenance or Multi-family maintenance
• Minimum of 2 years customer service and call center management
• At least 1 year of team supervision, including demonstrable experience in training and coaching
• Proficiency in Microsoft suite including Outlook, Excel, Word, and PowerPoint required and familiarity with property management/CRM systems is highly desirable
• Certifications and licenses (EPA certified, Lead and Asbestos) are advantageous
• Excellent communication and interpersonal skills
• Highly organized and able to manage and deliver on multiple priorities and deadlines in a fast-paced environment
• Strong attention to detail, and excellent time management
• Collaborative, team player with a ‘can-do’ attitude

Responsibilities

• Represent the Company in a professional manner as the point of contact for resident service requests in all markets
• Supervise and lead the maintenance dispatch team for your assigned region
• Conduct onboarding and recurring training for new and current staff
• Ensure your dispatch team meets timelines, cost and quality KPIs of all work orders
• Prepare regular reports for management with budgets, and performance of region
• Work with supply chain teams to increase the vendor base in all markets where needed
• Partner with Field Maintenance Managers to align on field staff KPIs on a weekly basis
• Enforce all high urgency/priority and safety regulations for all work orders
• Manage and oversee all Escalations maintenance work orders within your region
• Oversee all staff responsibilities
• Drive internal field performance by assigning 70% of Work Orders to field staff
• Projects and additional duties as requested

Preferred Qualifications

• Certifications and licenses (EPA certified, Lead and Asbestos) are advantageous