Mail Operations Support Representative

Mail Operations Support Representative

Requirements

• High school diploma or equivalent
• One year of college course work in accounting or data processing preferred
• Completion of the training and receipt of certification on the use of electric pallet jacks required
• Strong understanding of emerging technology with proficiency in various software applications to include the Microsoft Office programs often including task of data analysis, online communication, and managing/working in online digital platforms specific to mail/business operations
• Compliance and/or auditing experience
• Customer Service Experience
• One year of related experience as mail clerk and shipping/receiving clerk preferred
• Basic proficiency using Microsoft Office applications preferred

Responsibilities

• Receive, process and distribute ordinary mail, and/or receive incoming deliveries and verify shipments using internal documents such as purchase orders and vendor documents such as packing slips, bills of lading, or invoices
• Process outgoing mail by applying appropriate postage and ensuring it is ready for pick-up at the end of the workday
• At the end of each month, document all outgoing mail charges to departments for approval by management
• Support outgoing FedEx, UPS, USPS, and courier deliveries
• Enter data into multiple computer systems
• Correct and verify that data is entered accurately and within established deadlines
• Fill, track, send, and maintain stock for department and customer supply orders
• Move items from Receiving Dock, often using heavy equipment such as a manual and/or electric pallet jack, to locations throughout the Bank
• Work with other departments to ensure that received materials, goods, packages, etc., are moved off the dock in an efficient and timely manner
• Create and retain documentation of receipts and deliveries
• Account for all items received and delivered using computer software programs, databases, and spreadsheets
• Manage incoming and outgoing phone calls providing exceptional customer service
• Complete asset inventory for Bank Art documenting location and general condition of individual pieces
• Complete Art allocations for customers to review available Art
• Assist with Bank sign processes
• Provide event support as needed
• Maintain assigned department files
• Manage undeliverable mail and department mailings
• Continually seek and implement methods to improve customer service and operating efficiencies
• Assist other business units with their work tasks and job responsibilities
• Troubleshoot, research, and resolve routine issues
• Complete ad-hoc work assignments and/or participate on projects when assigned by the unit supervisor

Preferred Qualifications

• One year of college course work in accounting or data processing preferred
• One year of related experience as mail clerk and shipping/receiving clerk preferred
• Basic proficiency using Microsoft Office applications preferred