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Machine Learning Quality Engineer

Machine Learning Quality Engineer

CompanyServiceNow
LocationSanta Clara, CA, USA
Salary$123500 – $191500
TypeFull-Time
DegreesBachelor’s
Experience LevelJunior, Mid Level

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
  • Minimum of 2 years of professional experience in software quality engineering
  • Bachelor’s degree with at least 2 years of relevant experience; or an advanced degree with no prior experience; or equivalent practical experience
  • Hands-on experience or strong interest in testing machine learning and Generative AI systems, including synthetic data generation and prompt engineering, is highly preferred
  • Foundational understanding of AI concepts such as agentic systems, algorithms, models, and associated ethical considerations
  • Experience with automated testing frameworks such as Java, JUnit, Selenium, TestNG, and other open-source tools
  • Proficient in programming and scripting with Java and Python; experience with tools such as Eclipse, Jenkins, Maven, and Git
  • Familiarity with development tools including IDEs, debuggers, build tools, version control systems, and Unix/system administration utilities
  • Solid understanding of Agile methodologies and the software development lifecycle (SDLC)

Responsibilities

  • Evaluate the quality, accuracy, performance, and safety of AI-generated content produced by large language models (LLMs), identifying areas for improvement
  • Execute test plans, track quality metrics, and log defects based on observed patterns and results
  • Maintain and enhance existing test automation frameworks
  • Contribute to the development and refinement of evaluation criteria and methodologies to strengthen AI model assessment
  • Design targeted, small-scale test datasets to ensure adequate coverage across use cases
  • Collaborate with engineering teams to troubleshoot and resolve issues in applications and development/test environments

Preferred Qualifications

  • Hands-on experience or strong interest in testing machine learning and Generative AI systems, including synthetic data generation and prompt engineering