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Machine Learning Quality Engineer
Company | ServiceNow |
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Location | Santa Clara, CA, USA |
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Salary | $123500 – $191500 |
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Type | Full-Time |
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Degrees | Bachelor’s |
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Experience Level | Junior, Mid Level |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Minimum of 2 years of professional experience in software quality engineering
- Bachelor’s degree with at least 2 years of relevant experience; or an advanced degree with no prior experience; or equivalent practical experience
- Hands-on experience or strong interest in testing machine learning and Generative AI systems, including synthetic data generation and prompt engineering, is highly preferred
- Foundational understanding of AI concepts such as agentic systems, algorithms, models, and associated ethical considerations
- Experience with automated testing frameworks such as Java, JUnit, Selenium, TestNG, and other open-source tools
- Proficient in programming and scripting with Java and Python; experience with tools such as Eclipse, Jenkins, Maven, and Git
- Familiarity with development tools including IDEs, debuggers, build tools, version control systems, and Unix/system administration utilities
- Solid understanding of Agile methodologies and the software development lifecycle (SDLC)
Responsibilities
- Evaluate the quality, accuracy, performance, and safety of AI-generated content produced by large language models (LLMs), identifying areas for improvement
- Execute test plans, track quality metrics, and log defects based on observed patterns and results
- Maintain and enhance existing test automation frameworks
- Contribute to the development and refinement of evaluation criteria and methodologies to strengthen AI model assessment
- Design targeted, small-scale test datasets to ensure adequate coverage across use cases
- Collaborate with engineering teams to troubleshoot and resolve issues in applications and development/test environments
Preferred Qualifications
- Hands-on experience or strong interest in testing machine learning and Generative AI systems, including synthetic data generation and prompt engineering