Logistics Customer Service Agent

Company	Expeditors
Location	Van Buren Charter Township, MI, USA
Salary	$Not Provided – $Not Provided
Type	Full-Time
Degrees
Experience Level	Junior

High School Diploma
Excellent customer service skills; friendly, courteous, empathetic and helpful
Effective interpersonal skills, including proven abilities to listen, comprehend, communicate clearly and concisely to obtain positive results
Strong attention to detail and organizational skills
Proven desire to learn and expand knowledge base
Sense of urgency around all aspects of customer service
Emotional resilience, can withstand stress
Work effectively and productively with others
Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
Fluent in English

Prepare, handle, and process documentation, including house and master air waybills, commercial documents and customs/regulatory documents
Update shipment information in a timely and accurate manner into our operating system
Timely freight dispatch to avoid disruptions in customer’s supply chain
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Review and monitor reports to understand individual performance, impact and opportunities for development
Accurately execute invoicing based on established customer SOP’s, rate shells and Tariffs
Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
Meet key performance indicators in support of department, branch, product and company goals
Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
Escalate problems or decisions to Management based on established guidelines and procedures when necessary