Logistics Center Operations Supervisor

Logistics Center Operations Supervisor

Requirements

• Associate’s Degree – required
• 10+ years Clinical Experience – required
• RN/MD/DO/MBBS/Paramedic Upon Hire – required
• Ability to lead within and across large teams. (High proficiency)
• Excellent communication and able to demonstrate highest level of professionalism. (High proficiency)
• Ability to independently assess, navigate, coordinate, negotiate, and make timely decisions. Effectively resolving/escalating issues. (High proficiency)
• Clinical expertise and experience with navigation of the healthcare setting. (High proficiency)
• Ability to interpret real-time data to drive decision-making. (High proficiency)
• Mastery-level skills, knowledge, and productivity related to patient flow and throughput. (High proficiency)

Responsibilities

• Reports up through the Logistics Center.
• Utilizes strong communication, professionalism and leadership skills to drive access, capacity, efficiency, high quality and safe care for patients.
• Supervises and helps manage the Logistics Center which is responsible for all aspects of patient flow into, through, and out of the hospital.
• Mastery-level understanding and performance of core functions of the Logistics Center including but not limited to capacity command, bed management, transfer, consult, and tele-consult facilitation, direct admission coordination, and decedent management.
• Support development and execution of training plans for Logistic Center staff.
• Mentors and develops teammates within the department.
• Uses previous clinical experience and leadership skills, along with data analytics and technology to make real-time assessments and patient flow decisions expeditiously.
• Point-person for real-time questions and challenges identified by Logistics staff prior to escalation to Logistics Management.
• Mitigates patient flow barriers even prior to them occurring.
• Assumes ownership of the most difficult flow scenarios and high-profile situations.
• Facilitates flow as a clinical expeditor, flow navigator, champion and project manage throughput initiatives.
• Oversees other areas under the umbrella of Logistics Operations such as the Discharge Hospitality Suite.
• Maintain visibility and interface on a continual basis with patients, families, and staff in all areas of the hospital through rounds.
• Intervene when issues/concerns, responds to codes and crises, provide staff and patient support as necessary.
• Helps to assess, triage and resource allocate as necessary to maintain clinical operations.
• Trained in Emergency Management and may be delegated to serve in leadership role for Incident Command if requested to do-so on behalf of the commander.
• Expanded leadership role to support other clinical operations leaders and their staff when leadership not physically present or immediately available.
• A resource for locating and interpreting hospital policy and procedures.
• Escalates barriers timely when unable to manage or mitigate via appropriate chain of command.
• Determines when the Administrator On-Call is notified for second-level intervention.

Preferred Qualifications

• Bachelor’s Degree – preferred
• Leadership Experience – preferred