Loan Servicing Supervisor
| Company | CCFBank |
|---|---|
| Location | Eau Claire, WI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in accounting, finance, economics or related field.
- Three (3) years of experience working in loan operations.
- Four (4) years of experience in the financial services industry.
- Two (2) years of leadership experience.
Responsibilities
- Supervises personnel, coordinates assigned loan servicing functions, establishes performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual colleague improvement.
- Establishes meaningful goals and objectives for the loan servicing functions and in developing effective plans, policies and programs needed to attain those goals and objectives.
- Ensures that assigned colleagues are properly trained and have adequate technical knowledge, as well as portray a professional image.
- Develop internal operating procedures and organizational functions that promote sound internal controls to mitigate regulatory, financial and operational risks related to loan operations.
- Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
- Leads projects and initiatives as identified by VP of Loan Operations.
- Understands and completes job responsibilities in accordance with secondary market requirements, CCFBank’s loan policy, and federal & state regulations.
- Understands and completes job responsibilities in accordance with SBA and USDA and other program requirements to maintain applicable guarantees.
- Performs and maintains the same functions/duties as Loan Servicing Specialists (as a working manager) and any other duties as assigned.
- Efficient and effective use of core and loan origination system to maximize efficiency and results.
- Lead the annual escrow analysis and escrow disbursement processes.
- Participates in the day to day operations for the department; reviews and acts on daily reports.
- Accomplishes department objectives by supervising teams and organizing and monitoring work processes.
Preferred Qualifications
- Previous regulatory compliance experience