Loan Servicing Analyst – Complex
| Company | JP Morgan Chase |
|---|---|
| Location | Chicago, IL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Existing Grade 450 – Loan Servicing Specialist IV within any WLS Flow team.
- High productivity and quality performance, ranking in the top 30% of the current team.
- Proficient in Microsoft Office applications.
- Excellent interpersonal and communication skills.
- Exceptional customer service skills.
- Ability to multi-task and prioritize workloads effectively.
- Strong organizational and time management skills.
- Attention to detail and accuracy in work.
- Ability to maintain high performance levels in stressful situations.
Responsibilities
- Process line of credit and loan transactions using ACBS and Loan IQ systems.
- Deliver exceptional customer service, interacting with internal partners and resources.
- Train new and existing staff, creating training materials for process and system updates.
- Edit procedures with feedback from Global Loan Servicing Managers.
- Recommend process improvements for efficiency and customer experience enhancements.
- Serve as a Subject Matter Expert across multiple loan servicing functions.
- Create and execute UAT testing scripts across various platforms.
- Handle medium to complex research and escalation requests.
Preferred Qualifications
- Adaptability to multiple loan systems and support systems.
- Ability to work in multiple team environments.
- Innovative thinking for process improvements.