Loan Processor

Loan Processor

Requirements

• Understanding of the mortgage lending process
• Ability to handle multiple purchase applications simultaneously in a fast paced environment – On time close is very important to us!
• Strong written and verbal communication with a phone-first mentality
• Strong performance in team environments
• A voice as to how we can improve our processes and tech
• Detail orientation with a strong focus on quality
• Superior customer centricity

Responsibilities

• Serve as the primary relationship manager and point of contact for the customer from when they enter processing to closing, keeping them informed and collaborating with other functions to make this happen
• Perform all processing, pre-underwriting, and pre-closing tasks required to proactively manage mortgage loan files from receipt in processing to final disposition
• Verify accuracy and adherence to investor guidelines of all documents required for a complete submission to underwriting (including appraisal and title)
• Collaborate with the agent to obtain necessary documentation (if needed) for approval and keep him or her informed of the status of the application
• Consistently meet target service level objectives including quality submissions to underwriting
• Coordinate closings with all parties and assist with post-closing follow-ups, as necessary
• Identify opportunities for process and product improvements and serve as a resource in the implementation of system enhancements
• When Closing Disclosure is sent to customer, offer option to review and answer questions

Preferred Qualifications

• Bachelor’s Degree
• 2+ years experience of mortgage loan processing specifically purchase transactions
• Byte Experience