Loan Processing Manager
| Company | Western Alliance |
|---|---|
| Location | Irvine, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Minimum of 5 years of mortgage processing/underwriting experience.
- Minimum of 3 years of supervisory experience.
- Extensive knowledge of mortgage loan processing and pipeline management.
- Nationwide lending experience in a call center environment.
- Comprehensive knowledge of TRID, FNMA, FHLMC, FHA, and VA guidelines.
- Knowledge of FHA Connection, Encompass and the VA portal.
- Excellent verbal and written communications skills are essential.
- Ability to multitask in a high stress, deadline-driven environment, while keeping team members focused on pipeline management.
- Extensive knowledge of local, state, and federal questions regarding consumer and mortgage lending.
Responsibilities
- Manage a team of Loan Processors and Loan processor assistants.
- Maintain a thorough knowledge of the incoming pipeline, as well as all files currently in the pipeline, to ensure progress is made on each file daily.
- Train and update processing staff on all operational policies and procedures and investor guidelines.
- Assist processing staff and Sales Managers in resolving complex processing situations involving investor guidelines, processing systems, and internal procedures.
- Monitor processing workflows to identify and implement enhancements or changes as needed.
- Hold processing staff accountable for their individual pipelines and file flow timelines.
- Monitor, review, and coach team members regarding individual performance.
- Monitor pipeline and projections to ensure proper staffing levels to meet production needs.
- Monitor and ensure regulatory compliance for all team members.
- Timely and effective communication with the team regarding internal and external changes.
- Ensure that all team members are effectively communicating with appropriate parties.
- Interact effectively with operational areas and their management.
- Follow up with teams regarding inactive loans and data integrity.
- Assist in the evaluation of efficient workflow processes.
- Monitor and ensure professional, courteous, and effective communications between staff and borrowers, along with other internal departments, and external third parties.
- Manage daily, weekly, monthly reports on team performance and drive performance scorecard system that improves productivity and accuracy.
Preferred Qualifications
- Bachelor’s degree preferred