Loan Officer Assistant

Must be NMLS Licensed and willing to get licensed in the states you will operate in
2+ years of experience in a loan officer assistant, loan processor, or similar support role
Strong working knowledge of purchase loan products and minimum documentation guidelines including Conventional, FHA, and VA
Working knowledge of credit reports and how to read them
Excellent communication skills, both written and verbal
A customer-first mindset with a desire to provide white-glove service
Strong attention to detail and ability to manage multiple priorities
A proactive approach to solving problems and moving work forward
Experience working in a fast-paced, collaborative environment
High degree of integrity and professionalism

Support assigned Loan Officers in managing their leads pipeline and workflows
Prepare and review loan applications and files for completeness and compliance prior to submission to processing
Act as the main owner for Orchard’s Equity Advance loan product including preparing the financials sheet for customers and pre-approving the Equity Advance loan
Serve as a point of contact for customers at specific points of the loan process to answer questions, collect documentation, and provide updates
Work with internal teams including processors, underwriters, and closers to ensure files move efficiently toward established close and contingency dates
Input and maintain accurate data in the loan origination system (LOS) and CRM
Proactively communicate with real estate agents, title companies, and third parties to coordinate timelines and documentation
Ensure an excellent customer and partner agent experience by delivering timely, professional, and clear communication