LN Venues – Operations Manager – The Met

LN Venues – Operations Manager – The Met

Requirements

• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Previous experience with labor union contracts and management required
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or timekeeping systems is a plus

Responsibilities

• Recruits, hires, trains, and supervises all part-time staff/supervisors, including but not limited to: Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers
• Oversees the new hire recruitment and onboarding of staff using the application Workday and ensures that all employee data is managed properly
• Actively manage all aspects of special events
• Manages VIP Events related to shows
• Develops and oversees overhead expense budget for house departments, creates Flash reports for each show
• Assists, in coordination with the general manager, in preparation of the annual operations budget
• Maintains and monitors records of all incident reports and workers comp claims- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary
• Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type)
• Monitor and manage payroll every week, accurately submit all hours worked for team members into the payroll system for timely processing
• Oversee the issuing of all venue credentials, business card orders, invoices, etc.
• Ensure record keeping and proper filling of; Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims
• Assists in the yearly permitting process for the venue
• Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training; manages any guest resolution necessary
• Ensure optimum operating condition of all amphitheater equipment
• Implementation and execution of all Live Nation policies, procedures, and programs
• Reviews advances in technology about crowd and traffic control techniques and devices and makes recommendations to management
• Develop and implement a recruiting program for seasonal event staff and other seasonal positions
• Development and maintenance of municipality relationships including police, fire, rescue, traffic, and other departments
• Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events
• Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Other duties as may be assigned

Preferred Qualifications

• Experience using Workday or timekeeping systems is a plus