LN Venues – Music Hall Operations Manager

LN Venues – Music Hall Operations Manager

Requirements

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required

Responsibilities

• Meet or exceed budgetary expectations on all associated line items
• Cost control on labor, F&B, Liquor
• Responsible for managing labor cost, including overtime
• Assist with developing monthly and quarterly specials, events, etc.
• Manage staff hours to ensure we are not exceeding budget
• Complete all necessary paperwork
• Z bartenders, sharks, portable bars and cocktailers daily
• Ensure timely completion of all necessary paperwork
• Assist with monthly building inventory
• Conduct annual evaluations of hourly staff and supervisors. Set goals for individuals and outline team’s action plans. Propose raise recommendations to department director.
• Maintain open door policy
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Monitor progress of staff & management. Follow up/follow through of subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels – hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)
• Maintain positive staff relations (in all areas outlined in Manager evaluation form) Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Learning & Development).
• Supervises all venue trainers, including all operations floor trainers and MIT trainers. Duties would include (but not limited to) Interviewing and selection of training, Annual reviews, Conducts audits of trainers and trainees on weekly/monthly basis or as outlined by AGM and/or Human Resources Manager.
• Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region.
• Weekly/daily periodic review and check of new Team Member Training certification Guides and MIT Certification Manuals.
• Attends venue level operations meetings on weekly or regular basis as outlined by Director of Music Hall and General Manager
• Completes schedules for hourly staff on weekly basis
• Keep guest feedback log
• Maintain 86 logs
• Completes incident reports
• Staffs coat check area
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting
• Coordinate and over-see private/special events per event specifications
• Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
• Any other duties asked

Preferred Qualifications

• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent