LN Concerts – Operations Manager – Cobbs Comedy

LN Concerts – Operations Manager – Cobbs Comedy

Requirements

• Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required

Responsibilities

• Meet or exceed budgetary expectations on all associated line items
• Cost control on F&B including Liquor
• Responsible for managing labor cost through proper staffing and schedule management
• Assist with developing monthly and quarterly specials, events, etc.
• Complete required paperwork in timely manner
• Assist with monthly building inventory
• Supervision of hourly staff and supervisors
• Conduct annual evaluations and set goals for individuals and outline team action plans
• Propose compensation recommendations to department director
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Monitor progress of staff & management
• Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels – hiring, terminations, maintain disciplinary documentation per HOB standards, ensure complete and thorough training of all staff and management (department director sign off)
• Maintain positive staff relations (in all areas outlined in Manager evaluation form)
• Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, AGM, HR Manager and Director of Training)
• Supervises all venue trainers, including all operations floor trainers and MIT trainers
• Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
• Weekly/daily periodic review and check of new Team Member Training Certification Guides and MIT Certification Manuals
• Conducts all TC Wrap-up Meetings, 30 Day Blues Reviews and communicates follow-up information to appropriate levels of management
• Conducts Quarterly training seminars with in-house non-exempt trainers for development and motivation
• Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development
• Attends venue level operations meetings on weekly or regular basis as outlined by Director of Venue Operations and General Manager
• Completes schedules for hourly staff on weekly basis
• Service Standards
• Housekeeping – conduct walk throughs
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in venue, city and state alcohol policies and procedures
• Ensure Smooth Operations of Department
• Keep guest feedback log
• Maintain 86 logs
• Completes incident reports
• Staffs coat check area
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting
• Coordinate and oversee private/special events per event specifications
• Assist with music hall, restaurant, retail, brunch and foundation room operations as needed
• Other duties as assigned

Preferred Qualifications

• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent