LN Concerts – Operations Manager

LN Concerts – Operations Manager

Requirements

• Proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management
• Minimum two years’ experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Demonstrated experience managing multiple departments with a large number of staff, ideally managing Security, Ticket Takers and Ushers
• Computer skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills
• Experience using Workday or time keeping systems is a plus

Responsibilities

• Manage all aspects of facility operations and maintenance, including front of house operations, preventive maintenance, third party contracting, staffing, and ongoing venue set-up and tear-down
• Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
• Recruit, hire, train and supervise part-time staff/supervisors of multiple departments including Security, Maintenance, Cleaning and Usher/Ticket Taker
• Develop and oversee overhead expense budgets for repairs and maintenance and venue supply expenses
• Work with General Manager to assist in the preparation of annual operations budget
• Maintain and monitor records of all incident reports and investigate/manage all pending cases
• Ensure optimum operating condition of all facility equipment
• Investigate and resolve guest related complaints
• Implement and execute all Live Nation policies, procedures and programs
• Create and implement effective recruiting programs for seasonal event staff
• Manage event staff new hire onboarding and training
• Manage any and all training programs and ongoing development of event staff
• Commit to providing a safe and enjoyable facility for guests and employees
• Develop and maintain municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage approved subcontractors and third-party vendors
• Effectively manage and approve all payroll for in-house departments
• Responsible for all required governmental reports and files
• Oversee and ensure the execution of all operating department compliance policies and procedures
• Other duties as assigned

Preferred Qualifications

• Experience using Workday or time keeping systems is a plus