LN Concerts – Assistant General Manager

LN Concerts – Assistant General Manager

Requirements

• Bachelor’s degree in business or related field, or comparable work experience
• Minimum 5 years experience as a manager in a hospitality related business
• Flexible Schedule (days/nights, weekends, and holidays)
• Ability and flexibility to travel when needed
• Tolerance of all cultures, music and art forms

Responsibilities

• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing.
• Recruits, hires, trains, and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers.
• Develops and oversees overhead expense budget for House Departments.
• Assists, in coordination with the General Manager, in preparation of annual operations budget.
• Maintains and monitors records of all incident reports. Investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary.
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training.
• Ensure optimum operating condition of all theater equipment, such as communication equipment and crowd control devices.
• Investigate and resolve guest related complaints.
• Implementation and execution of all Live Nation policies, procedures, and programs.
• Develop and implement recruiting program for seasonal event staff and other seasonal positions.
• Develop and coordinate the Injury Prevention Program for staff.
• Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments.
• Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events
• Respond to patron complaints as necessary
• Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Coordinate and actively communicate to the neighboring businesses and residents as needed.
• Provides support to neighboring venues within the region/market.
• Other duties as may be assigned.

Preferred Qualifications

• Previous experience working with local municipalities, such as police, fire, etc.
• Previous experience supervising and managing large volumes of part time, event based employees
• Experience in a live music environment