Live Delivery Operations Associate

High School Diploma or equivalent
12 months’ experience in a service-related role
Basic Knowledge of computer skills including Microsoft Office application software
Excellent verbal and written communication skills
Ability to utilize basic math computation skills
Fast typing skills: using a touch-typing system is a plus
Required to work a flexible schedule that provides needed coverage for customer service levels
Required to read and follow all company policies and procedures
Able to maintain a regular work schedule to meet the needs of the business
Support and model the company values

Coordinate the On-Time Delivery Transactions by client, region, and area
Navigation and processing transactions using Skipcart Proprietary Software
Ability to assist in driver navigation
Ability to read and translate/understand maps/distance/time to destination
Assist New Drivers in Online Account Registration
Meet required metrics or service levels required by our clients
Adherence to the company policies and work standards
Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term
Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery
Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions
Demonstrated multi-tasking skills in the above-listed fields
Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards
Ability to work effectively in a high demand and fast paced environment

Experience with quick service restaurants or retail operations is highly preferred
The candidate should be local to DFW TX