Line of Business – Lob – Manager – Child Support
| Company | ICF |
|---|---|
| Location | Washington, DC, USA, North Bethesda, MD, USA, Reston, VA, USA |
| Salary | $130037 – $221063 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- M.S. or B.S. Required
- For M.S. a minimum of 4 years’ relevant child support services and enforcement experience required
- For B.S. a minimum of 8 years’ relevant child support services and enforcement experience required
- 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
- 3 years experience with managing and supervised staff and demonstrated experience with personnel management
- 1 plus years’ experience originating, managing, and controlling work plans, master/project schedules
- Ability to travel up to 10% of the time
- Eligible to complete the HHS background verification process at the Public Trust clearance level
Responsibilities
- Recommending enhancements systems and/or processes
- Developing business requirements for new enhancements
- Conducting feasibility study, business case, and/or cost benefit analysis
- Investigating and gathering information from private and public sources
- Developing project plans, schedules and present findings at DFS governance meetings
- Providing support and assistance to federal managers and states implementing interstate initiatives designed to enhance their achievement of child support program objectives.
- Coordinating annual Interstate Case Reconciliation (ICR) also called the Nationwide Case Match with states and systems development Contractor.
- Creating the Reconciliation Outcomes Reports.
- Providing technical assistance to states in use of response data, working with states to interpret results and addressing discrepancies to improve interstate communication, collections and performance measures.
- Preparing, Maintaining and Updating User Guides including: ICR User Guide, ICR Cheat Sheet, ICR Desk Aid
- Identify and reach out to stakeholders to share information about DFS systems and services to improve communication and processes. For example, employers and benefit agencies can use the Portal to report lump sum payments, terminations and to update information about their organization.
- Using current data collection tools and reports, make recommendations on potential improvements and urge reporting, and/or correct entries in database
- Collaborate with state and federal agency partners to improve reporting compliance
- Supporting, preparing materials for, and participating in conference calls with both public and private sector employers and benefit agencies for problem solving discussions and sharing best practices about outreach, training, electronic transmission of payments and forms, employer-related program issues, and special projects. For example, DFS conducts monthly conference calls with SSA.
- Coordinate with the U.S. Department of Labor (DOL) to improve the accuracy and timeliness of State Workforce Agencies’ submittals to the NDNH.
- Maintain current stakeholder contact information (employers, child support agencies, federal and state agency partners)
- Maintain addresses for federal agencies for income withholding orders (IWO) and national medical support notices (NMSN) in support of Federal Agency Partners.
Preferred Qualifications
- Master’s in social services-related field.
- Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS)
- PMP Certification