Lifecycle Optimization & Reporting Manager

Lifecycle Optimization & Reporting Manager

Requirements

• A Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of experience managing network lifecycle for enterprise customers.
• Six or more years overseeing project management resources, incident management, and change management during the network lifecycle for enterprise customers.
• Six or more years of experience with P&L tracking for enterprise network lifecycle projects.
• Experience successfully managing complex global environment.
• Experience providing project or technical support in the development, analysis and maintenance of systems, software, processes, products or equipment. Assignments may involve more difficult issues; therefore uses experience, expertise and skills to solve problems that are more difficult but infrequent.
• Advanced Excel Experience.

Responsibilities

• Interface with Customer operations team and follow change management processes as established by and documented in PPM.
• Notify Customer of all required software or firmware patches as suggested by the equipment manufacturers.
• Coordinate, plan and schedule all required software or firmware releases.
• Adhere to Customer change control processes, procedures and tools to handle, in a standardized manner, all requests for changes to applications, procedures, processes, system and service parameters, and the underlying platforms.
• Provide active participation and involvement with Customer change management process activities, to include meeting attendance, change advisory boards and improvement initiatives.
• Ensure effective change management practices for test plans, implementation plans, back-out plans and, when required, user acceptance plans, as defined in the M&P Manual.
• Maintain procedures and practices in order to provide updates to the Verizon CMDB, when appropriate, for updating configuration items and relationship plans as defined in the M&P Manual.
• Ensure NOC provides change control and metrics data for performance reporting.
• Use commercially reasonable efforts to notify Customer prior to, and after, the implementation changes made to Customer’s production environment according to the following notification schedule: Emergency change (change required to remediate an outage where one or more user is impacted and the ticket is marked as a Severity One). Urgent change (Customer desires the change in twenty four (24) hours). Normal change implementation (completed within 3-5 business days).
• Provide prior written notification of the need for scheduled maintenance, which must be mutually agreed by the Parties in writing in advance.
• Process changes through change database and track all change approvals.

Preferred Qualifications

• A degree.
• Improved processes and organizational efficiency. Ideally, with a focus on customer satisfaction.
• Influenced and motivated diverse teams and stakeholders in different locations, with varying interests.
• Managed complex process change implementations.
• Lean Six Sigma Greenbelt or higher.