Life Underwriting Manager

Life Underwriting Manager

Requirements

• Bachelor’s degree and/or an equivalent combination of education or progressively responsible work experience
• Experience may include people management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements
• Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives
• Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees

Responsibilities

• Plan, direct, and coordinate the activities of an Underwriting unit – maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost
• Supervise and direct the work activities and risk analysis of underwriters
• Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching
• Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction
• Coordinate and implement new underwriting guidelines, practices, and procedures
• Participate, coordinate or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department
• Provide leadership to all aspects of these systems and process improvements including workflow, process changes and systems development initiatives
• Act as a liaison to other insurance operations departments when implementing initiatives
• Execute change management and communication plans
• Develop, implement, and monitor customer service standards for the Field Force
• Initiate communication to address and resolve technical problems with field management
• Recommend and implement improved service strategies/standards to address work efficiencies
• Coordinate designs, and deliver field visitations programs and videoconference to improve Home Office/Field relationships and to communicate New Business practices and changes
• Manage the budget for respective unit
• Respond to complex/sensitive customer service complaints and questions in compliance with the National Association of Insurance Commission guidelines

Preferred Qualifications

• Previous life underwriting experience preferred
• A minimum of seven years of operational experience is preferred